Yorkshire Building Society
- Senior Content Designer
- Aug 2023 – Dec 2024
- Designed and delivered intuitive and accessible content solutions, launches and customer interactions.
- Took projects from discovery & alpha phase through to delivery and completion.
- Conducted moderated and unmoderated user testing to drive content solutions.
- Worked in an Agile team, with designers, product owners and researchers.
- Used Figma, Mural and other design tools to build prototypes for user journeys.
- Worked closely with stakeholders including, product owners, Legal and Regulatory.
- Ensured all written copy and messaging passed readability checks, was inclusive and accessible.
- Presented user journeys to high-level stakeholders across the business.
- Collaborated via Confluence, Jira, Teams and SharePoint.
Highlights
- Managed the YBS digital response to Consumer Duty. I reviewed content and messaging across YBS, CBS, N&P and Accord. I rewrote and redesigned all failing pages before overseeing the sign-off and deployment process.
- Delivered YBS brand new mortgage product, The 5K Deposit Mortgage.
- Provided content and messaging for the new YBS First Time Buyer Mortgage Hub.
- Delivered Consumer Duty training for UX and Content Design team.
- Relaunched YBS Home and Life Insurance products with new partners.
- Led Knowledge Management project – rewriting and migrating content from in-house SharePoint to online.